This Privacy Policy describes how Aitchdot Ltd. (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit, make a purchase from, or otherwise use the services we offer.
1. Information We Collect
We collect various types of information to process your orders and improve your experience. This includes:
- Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Browsing Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies.
2. How We Use Your Information
We use your Personal Information for the following purposes:
- Order Fulfillment: To process your payments, arrange for shipping, provide you with invoices, and confirm orders.
- Customer Support: To communicate with you, resolve disputes, and provide customer service.
- Marketing & Advertising: To provide you with targeted advertisements or marketing communications we believe may be of interest to you (if you have agreed to receive them).
- Security: To screen our orders for potential risk or fraud.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us run our services and fulfill our contracts with you. For example:
- We use [e.g., Shopify, WooCommerce] to power our online store.
- We use Payment Gateways (like PayPal or Stripe) to process payments.
- We use Shipping Carriers (like Royal Mail or DPD) for delivery services.
- We may share your information to comply with applicable laws and regulations.
4. Your Rights (UK/EU Customers)
If you are a resident of the European Union (EU) or UK, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at support@aitchdot.uk.
5. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@aitchdot.uk.